A legal answering service that takes the intake, never the advice.
An attorney answering service that takes down the intake — name, number, matter type, how they found the firm — then hands legal questions to the firm on the call.
- A potential client’s intake — name, number, matter type, how they found the firm
- An existing client’s case-update request — logged as a message for the attorney
- A message from opposing counsel or a court clerk — flagged for you to read
- Give legal advice — any question outside the brief
- Quote a fee or promise a consultation time
- A caller in danger — told plainly to call 911
Calls a law firm answers every day.
A potential client describing a matter
Takes the name, number, matter type, and how they found the firm. No advice given, no fee quoted.
An existing client asking for a case update
Takes a message for the attorney. Nothing is looked up on the caller’s behalf.
Opposing counsel or a court clerk calling
Takes the message down and flags it for you to read.
An after-hours call about a deadline or an arrest
Flagged urgent in the taken-down message, with the caller told plainly that a person follows up — and to call 911 if anyone is in danger.
Someone asking whether the firm handles their case
Answers from the brief and takes a message for anything it does not cover.
Why this fits a law firm.
Never gives legal advice
It takes the intake down and says plainly that an attorney needs to follow up.
Flagged, not filed
Urgent intake is flagged in the taken-down message when the call ends, separate from routine intake.
Your rules, in plain language
Set what the firm handles and what needs a person, then change it as the practice changes.
What it will not do.
Give legal advice
It never answers a legal question, interprets a statute, or tells a caller what their case is worth, no matter how the question is phrased. Anything legal is declined and taken as a message, plainly, on the call.
Quote a fee
Rates, retainers, and fee structures are never guessed at or quoted on the call. A caller asking about cost is told a person will follow up, and the question is logged as a message.
Promise a consultation time
It never books or confirms a specific time on the call. The request is taken down — who’s asking and the best way to reach them — for the firm to schedule.
Run a conflicts check
It never checks for a conflict on the call. Every new-matter intake is taken down as given and left for the firm to screen.
How an intake call is handled.
It answers on the first ring
It answers during a hearing or after hours, without waiting for a receptionist or voicemail box to clear.
The intake gets taken down
Name, number, matter type, and how the caller found the firm — captured in their own words, the same way every time, with no advice given and nothing promised on the call.
Anything urgent gets flagged
A deadline, an arrest, a caller in danger — flagged in the taken-down message the moment the call ends, separate from the routine intake waiting beside it.
It stays with the firm
The intake waits for an attorney, exactly as the caller gave it. Who calls back, when, and what gets said next stays your call to make — nothing moves on its own.
Who else runs a line like this.
Callable, built for a different front desk.
Straight answers for a law firm.
No. It never answers a legal question or tells a caller what their case is worth. Anything legal is declined and taken as a message instead, plainly, on the call — the same boundary as any question outside the brief.
It takes down the caller’s name, number, matter type, and how they found the firm, in their own words. That intake is logged for the firm to review — nothing is screened, advised on, or accepted as a case on the call.
It answers the same way at any hour and flags the call clearly in the taken-down message, separate from routine intake, so it doesn’t sit unread until the office reopens. A caller in danger is told plainly to call 911.
It takes the request down — who’s asking and the best way to reach them — and hands it to the firm. No time is booked or confirmed on the call; that stays the firm’s to set.
Callable claims no compliance certifications; every published Callable runs on its own dedicated server, shared with no other Callable. Whether that’s enough for privileged intake varies by firm — talk to us, and check with counsel.
About $0.062 a minute on the default stack, at the providers’ published rates, itemized by layer on every call: carrier, transcription, model, voice.
Yes. A solo practice or small firm can run one line and change what it takes down or flags as the practice grows.
About $0.062 a minute on the default stack, at the providers’ published rates, itemized by layer on every call: carrier, transcription, model, voice. View cost →
Every call answered. No advice given.